Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: Could not get properties.
If your users are getting this error when they are accessing Outlook Web App (OWA) the problem may be caused by your antivirus solution.
A quick way to determine this is to modify the following registry key on the Exchange Server.
- Open Registry Editor.
- Navigate to the following key:
- Backup the VirusScan registry key and then delete it.
- Restart the Microsoft Exchange Active Directory Topology service.
- Have your users retry their previous actions in Outlook Web App (OWA).
This should fix the issue.
I’d love to hear what you think, so please leave a comment!