If you have recently made the switch from Skype to Teams Only mode in Office 365, you may have lost your presence data in Outlook.
Skype and Teams share their presence data with Outlook. When viewing or composing an email in Outlook you can also see the presence of anyone internal in your organization and any external users you have federated presence data with. That presence date will look like the screenshot below.
In the example above, I have a green checkmark which identifies my presence as available. This could also be yellow to show away, red to show busy and, other presences such as do-not-disturb, out of office, or, unknown. This presence data can show up in other Office applications as well, such as Microsoft Word when co-authoring a document in real-time.
If you have recently switched to Teams-Only mode and there is no presence circle at all, then you may need to reconfigure your Teams client to share presence data. Below is an example of what that will look like.
Note: Presence data will also be missing if your Microsoft Teams client is not running.
Configure Microsoft Teams to share presence with Outlook
To remedy the issue, launch Microsoft Teams. In the top-right click your profile picture (or initials) and click Settings from the menu.
From the Settings screen click the General tab. Add a checkmark next to Register Teams as the chat app for Office (requires restarting Office applications).
The settings on this page are saved automatically. Close the Settings screen by clicking the X in the top right. You will need to restart Outlook and any other Office applications you have open. Once you restart presence data will now be displayed.
You are all set!
Have you had this issue before? What did you do to fix it? Drop a comment below or join the conversation on Twitter
Worked for me in 2023!
Thx so much!
This solved the same error I had but caused by Jabber integration
Atoka Zhimomi says
This helped fix my issue. Thank you very much.
this helped me. thank you
I do not find my presence in Teams itself.
But if I click the are where presence is displayed, it pops up the window/Context menu that used to come with clicking presence.
Kindly help if you have any clue
Chris M says
I tried every solution here and the only thing that actually worked was to quickly uninstall and reinstall teams. Then voila, the status in Outlook was there.
Kamal Pal says
Great help. As per MS KB, I was working on changing the Registry values (scary!) but then came across this article – issue got resolved in less than a min.
Thanks a lot.
Thanks, It helped!!
Mike Pietrorazio says
This happened to some of our accounts that were previously on SFB. For us the fix was to go to the attribute editor of the user account, open the proxyAddresses, and make sure the SIP address matched at least one of the SMTP addresses. This linked Teams with Outlook.
Can you please tell me how to do that? I have spent last 5 hours trying to figure out the issue but nothing has worked. Even contacted Microsoft Support and clearly they were no help.
I have tried the uncheck “Register Teams” from teams but after restarting Teams it comes back. Only after unchecking the box and restarting Outlook the issue stays away. Again if i restart Teams it comes back.
Found this article with some more solutions.
Considering the slow pace at which other people I communicate with are switching between that previous super-cool IM app (Lync/Skype/Whatever), to the current (soon previous) super-cool IM app (Teams/Whatever), this whole experience is pretty super-bad. I don’t understand why MS is rotating this kind of app from brandnewcool to trashbin in a matter of 5 years max. MS would show much more respect to its users by improving the same app over the years. Long live to IRC!
I loved the tip and it worked!
Yet come on Microsoft is not a 2020 software to annoy users this bad. It is a well-matured app and these kinds of issues are really really ridiculous and sick!
I appreciate the fix at least. Thanks.
For those struggling to get this working even with the option from the article checked – it appears that Outlook needs to be at a certain minimum version for this to work i.e. you can have a case when it won’t work if you’re on the semi-annual channel and once you switch to monthly channel it works. To update to monthly channel, open an administrative command prompt, navigate to C:\Program Files\Common Files\microsoft shared\ClickToRun and then run these two commands:
OfficeC2RClient.exe /changesetting Channel=Current
OfficeC2RClient.exe /update user
Then wait for the Office updates to download and install (it’s automatic).
Cheryl Moore says
Sadly, I’ve tried all the recommended fixes and none of them have worked.
I’m still struggling, let me know if you found the fix.
Is there anyway possible you can have the same presence as Teams for Skype for Business as well? looking everywhere online and tried a few elevated cmd’s but to no avail. Any tips at all please?
On Windows 10- Go to Settings > Apps > Default Apps . Click “Choose Default Apps by Protocol” at the right pane bottom. On the next screen, Select ‘IM’ on the Left and Click the + on the right and then select ‘Teams’. Restart both Teams and Outlook. This solved my problem.
Even that did not work for me 🙁
Guru Vignesh says
Its really great and well worked for me.
I have tried a lot of ways to view the presence finally got this article from google and it helped a much….
Thank you so much for this tip….
VARUN BASKAR says
The tip has worked for me.
Thanks for the info!!
Aitiq Rehman says
I tried all the above and frustratingly, none of the options worked for me (i’m using Teams).
I finally found an option in Microsoft Outlook itself, File -> Options -> People
There is a section Online Status and Photographs, tick the option to ‘Display online status next to name’.
Restarted Outlook and the prescence is now showing for me.
Gareth Gudger says
Thanks for the heads up Aitiq.
Still not working for me after trying all suggestions. Outlook profile pic for everyone just says “available for next 8 hours” and no presence icon for everyone no matter what time of day. Any other tips?
Chris Madden says
Since we switched from Skype to Teams the presence in Outlook doesn’t show. This is what I have done to try to fix this without success.
1. Setting in Teams the check by “Register Teams……” already there.
2. Deleted Microsoft Teams folder following path C:\Users\cmadden\AppData\Roaming\Microsoft Teams
3. Renamed registry Key IM Providers Computer\HKEY_CURRENT_USER\Software\IM Providers
After steps one and two rebooted computer. Still no resolution.
Teams version 1.3.00.362 64-bit
Outlook version 1803 (Build 9126.2282 Click-to-run).
Presence in Outlook still not working.
I had to take two passes at this to get it to work:
1. Go into teams. Uncheck the box. Close out of settings. Close/re-open outlook. Verify status do not show up. Close Outlook again.
2. Go back into teams. Check the status box. Save/close out of settings. Re-open Outlook. viola.
this worked for me as well!
Key P says
Nothing else but this worked for me. Thanks Dave.
Half of my contacts are using Skype, the other half use Teams, so now I have to choose which one to use because the contacts using Teams will show up as ‘unknown’ when set to Skype and vice versa 🙁
Great! Thank you so much!!
I have read all the comments and article, no solution is working for me. Surprisingly, its working fine on my older laptop, but when I installed everything on the new one, IM presence is not available 🙁
Can anyone help me out?
This is not working for us sadly 🙁 I won’t get my teams status in outlook no matter what i do ( and i tried everything short of installing a fresh OS) Am i missing something? some odd outlook chache? i Removed teams including cached files. checked the registry settings everything… Wont’t work..
the oddest thing is: when i go to the office 365 Web-App with for example the Brave browser and i block all 3rd-party scripts i will get the Skype Icon and i will have Presence from Skype again.
really frustrating 🙁
Thanks so much!
After clicking the register tick on but it’s not saved & also reinstalled the team’s
please tell the solution
Daniel Singh says
This worked for me to allow Outlook to show the status of people when I have Teams open, but not Skype:
1) In Teams, click on your User Account Icon (photo or avatar) to the top right in the title bar.
2) Click Settings.
3) Check the “Register Teams as the chat app for Office” checkbox.
4) Restart Outlook
Paulo Debrot says
During some time this solution worked fine. But since few days, I don’t know the reason why, my own presence is still working as mentioned by you, but the other recipients in the emails show an empty square (blank). If I try to “reply with IM”, it doesn’t work. So anyone knows how to solve this?
Thanks a lot
You can do this via GPO. Set HKEY_CURRENT_USER\Software\IM Providers (DefaultIMApp to ‘Teams’).
I have item-targeting to set to Skype (Lync) if Teams is not installed (%localappdata%\Microsoft\Teams\current) and to Teams if teams is installed.
Gareth Gudger says
Thanks for sharing Henry! 🙂
I have updated in regedit –> DefaultIMApp to Teams but it is not working, Please let me know what you updated in (%localappdata%\Microsoft\Teams\current) folder. Please guide me.
Thanks.. finally it worked
When you try to perform these steps on a Mac, there’s no box to check for “Register Teams as the Chat App for Office.” Any advice? (This worked great for our PC friends, just not the Mac ones.)
Srinivas V says
Same issue here.
how about Outlook for Mac and Teams Presence integration – it is still not working?
Great tip! I hadn’t had a chance to look into why presence wasn’t available in Outlook, and this solved the problem. Thank you for sharing!