When I first started using Outlook for Android it was running great. I use it to check three different email accounts–two accounts in Office 365 and one Outlook.com.
However, as the months went by the app seemed to get slower and slower, with more frequent blank screens. These blank screens would appear most often when I would try to pull up my folder list (pictured below)
Although it would happen at other times as well. Such as trying to open an email (pictured below).
This delay would generally last a few seconds. But sometimes it could take as long as 10 seconds for the folder list or email to appear. Certainly enough to hinder productivity in the app.
Fixing slow folder & email load times in Outlook for Android
A good colleague and friend of mine, Ed Yates, alerted me to the following fix. It was to reset each of my accounts in the Outlook app. What this essentially does is remove all your cached files. Similarly to how you might delete your cache file (OST) in the desktop version of Outlook. The following are the steps to reset your email account in Outlook for Android.
Within the Outlook app click the gear icon at the top right.
From the Settings page click on your first account.
From the Account Info screen click Reset Account.
Resetting can take several seconds.
Once complete, click the back arrow in the top left and repeat these steps for all remaining email accounts. As mentioned before I had two Office 365 accounts and one Outlook.com account, so I repeated this process three times.
Once you have reset all your accounts Outlook should start performing much better.
Special thanks to Ed Yates–be sure to check out his blog.
Note: If this does not work you may also need to close the app in memory and reopen.
Have you seen this issue before? What did you do to fix it? Drop a comment below or come join the conversation on Twitter @SuperTekBoy.