SuperTekBoy

Practical Help for Exchange & Office 365

Office 365 Solutions

Unable to connect to the Synchronization Service

By Leave a Comment

36 Shares
Share
Tweet
+1
Share
Reddit

If you run into the following error after installing Azure AD Connect then the fix might be quite simple. There are certainly a number of in-depth articles out there concerning the synchronization service but this might be one quick step to try first.

Unable to connect to the Synchronization Service - Azure AD Connect

Unable to connect to the Synchronization Service.

Some possible reasons are:
1) The service is not started.
2) Your account is not a member of the required security group.

See the Synchronization Service documentation for details.

If you have just installed Azure AD Connect and attempt to launch the Synchronization Service Manager, you may receive the error above. It is likely that the second bullet point regarding membership to a required security group is somewhat true.

Chances are your account has this membership but not the associated token. The fix is possibly quite simple: Log off and log on again.

It’s possible your current login session does not have your updated group membership. Once you do this launch the Synchronization Service Manager again to see if you have access.

If that does not work, then make sure your account is a member of the local ADSyncAdmins group in Computer Management on the server where Azure AD Connect is installed. You will then need to log off and on again.

TwitterHave you run into this problem? What was your fix? Drop a comment below or join the conversation on Twitter  @SuperTekBoy.

Incompatible Office products are installed on your machine

By 3 Comments

18 Shares
Share
Tweet
+1
Share
Reddit

OneDrive for Business Incompatible Office Products are installed on your machine

Sorry, we can't perform this action. Incompatible Office products are installed on your machine.

This error is caused when you have a mix of differently licensed Office products on your computer. For example, you may have Office 365 ProPlus which is the click-to-run version that operates off a subscription. On the same computer, you may also have a volume licensed Office product, such as Visio or Project, that may have been delivered by ISO or MSI. If this is the case you will constantly receive this nag message from OneDrive for Business. This will likely also cause transfer issues if you are using sync libraries.

Unfortunately, the only way to remedy this is to uninstall either one of the competing products (or remove OneDrive for Business). In probably all cases I would expect the Office 365 suite to be the victor. That said you will need to license the offending software–Visio or Project–through an Office 365 subscription.

Not good news I’m afraid. I doubt Microsoft will remedy this as I suspect all products will eventually become a subscription. But this is the fix.

TwitterJoin the conversation on Twitter @SuperTekBoy.

‘Unread Mail’ – The attempted operation failed. An object could not be found.

By 6 Comments

20 Shares
Share
Tweet
+1
Share
Reddit

While working on a Cutover migration for Office 365 I ran into an error with the default search folders in Outlook. The data had migrated successfully. The Outlook profiles were recreated. Mail was flowing. However, when clicking on the Unread Mail folder it resulted in the following error.

'Unread Mail' - The attempted operation failed. An object could not be found.

This same error occurred when clicking on other search folders; such as Categorized Mail, or, Large Mail.

Outlook Favorites

Thankfully the fix was incredibly simple. [Read more…] about ‘Unread Mail’ – The attempted operation failed. An object could not be found.

Fatal error MrsHttpUnauthorizedException

By 2 Comments

29 Shares
Share
Tweet
+1
Share
Reddit

Recently I encountered the following error when completing a mailbox move from Exchange to Office 365.

  8/1/2015 12:00:00 AM [CY1PR11MB0001] Fatal error MrsHttpUnauthorizedException has occurred.

The initial sync had worked fine. The mailbox was AutoSuspended at 95%. It was ready to be completed. Yet, it did not want to go. I repeated a Resume-MoveRequest on a similar mailbox–same exact error.

Sadly, the interwebs seemed devoid of any real information. Luckily a good friend and colleague alerted me to the root cause. This error will occur if the password has changed on the account used to create the move request.

In my case, this had indeed happened.

The remedy for MrsHttpUnauthorizedException

To fix the issue we need to update the credentials on the move request. [Read more…] about Fatal error MrsHttpUnauthorizedException

Slow Document Editing when using SharePoint Sync

By Leave a Comment

8 Shares
Share
Tweet
+1
Share
Reddit

Recently I ran into an issue where editing a Word document was painfully slow. Every time I typed a letter it was followed by an unbearable lag. Typing a sentence would sputter in dribs and drabs. This was not going to work.

SharePoint Online Document Library SyncThe document in question was stored in SharePoint Online. I was using the Sync feature for easy access from my local computer.

The fix was actually quite simple.

Fix Slow Document Editing

Check the bottom-right of your Word document. If you see something that says Updates Available click it. If successful the Updates Available notice will disappear and Word will perform at its normal speed.

If you hover over Updates Available before you click it, you will see a description of what is actually going on. [Read more…] about Slow Document Editing when using SharePoint Sync

RBAC hides the Office 365 Mailbox creation link

By 13 Comments

35 Shares
Share
Tweet
+1
Share
Reddit

If you have configured Exchange 2013 in hybrid mode then you have probably noticed the appearance of this link. It’s the Office 365 Mailbox creation link.

New Office 365 Mailbox link

However, if you have implemented RBAC this link may not show when you’d expect it to.

I ran into this recently when upgrading an Exchange 2010 hybrid environment to 2013. Previously the client had implemented RBAC where members of the helpdesk team were added to the Recipient Management group. In 2010 this allowed the helpdesk team to create and manage mail recipients; both on-premise and in the cloud. However, when this group attempted to use the 2013 management tools the Office 365 Mailbox link was absent.

After some digging–plus some trial and error–we quickly found an oddity. The short answer–its all based around one missing role entry. [Read more…] about RBAC hides the Office 365 Mailbox creation link

Bulk Add for Full Mailbox Access

By Leave a Comment

7 Shares
Share
Tweet
+1
Share
Reddit

I was helping a fellow expert on Experts-Exchange recently. They were needing help with a PowerShell script. The task was to allow a user account Full Mailbox Access over all members that belonged to a certain distribution group.  After a little reworking of PowerShell this is what we came up with; and it worked! [Read more…] about Bulk Add for Full Mailbox Access

Keep getting multiple password prompts when accessing files on SharePoint

By 2 Comments

2 Shares
Share
Tweet
+1
Share
Reddit

I ran into a situation recently where users kept getting multiple passwords prompts when trying to access documents off SharePoint. It didn’t matter what kind of document the user was trying to open. Often they would be prompted as many as 2 or 3 times before the document would open and, it never made a difference if they checked to Remember Password or not. It was incredibly aggravating for my users and needed immediate attention.

Luckily the fix was quite simple

[Read more…] about Keep getting multiple password prompts when accessing files on SharePoint