Outlook Solutions

If you have recently made the switch from Skype to Teams Only mode in Office 365, you may have lost your presence data in Outlook.

Skype and Teams share their presence data with Outlook. When viewing or composing an email in Outlook you can also see the presence of anyone internal in your organization and any external users you have federated presence data with. That presence date will look like the screenshot below.

In the example above, I have a green checkmark which identifies my presence as available. This could also be yellow to show away, red to show busy and, other presences such as do-not-disturb, out of office, or, unknown. This presence data can show up in other Office applications as well, such as Microsoft Word when co-authoring a document in real-time.

If you have recently switched to Teams-Only mode and there is no presence circle at all, then you may need to reconfigure your Teams client to share presence data. Below is an example of what that will look like.

Note: Presence data will also be missing if your Microsoft Teams client is not running.

When I first started using Outlook for Android it was running great. I use it to check three different email accounts–two accounts in Office 365 and one Outlook.com.

However, as the months went by the app seemed to get slower and slower, with more frequent blank screens. These blank screens would appear most often when I would try to pull up my folder list (pictured below)

Although it would happen at other times as well. Such as trying to open an email (pictured below).

This delay would generally last a few seconds. But sometimes it could take as long as 10 seconds for the folder list or email to appear. Certainly enough to hinder productivity in the app.

If you created a new calendar in Outlook on the Web you may notice the option to delete it might be missing. I see this question come up quite a lot so I figured it was time to address it with a blog post.

The issue occurs when a user creates a calendar in Outlook on the Web. Often the calendar is created in error because the user was trying to add a shared calendar instead. When the user right-clicks the calendar they will see no option to delete.

We have an example of this in the screenshot below. The user has created a calendar titled, “My New Calendar”. However, when they right-click there is no option to delete.